Associate / Senior Associate – Client Services at Interactive Brokers

Interactive Brokers Group, Inc. is seeking an Associate / Senior Associate to join their Client Services group in Hong Kong. The ideal candidate will be responsible for developing and maintaining long-term client relationships by providing responsive and high-quality service. This role involves handling client inquiries, educating them on proprietary platforms, and assisting with various aspects of the trading cycle.

Responsibilities include:

• Handling client inquiries via email, ticket, live chat, and phone call
• Familiarizing with various proprietary platforms including trading systems and administrative portals
• Assisting clients in understanding the entire trading cycle
• Troubleshooting with clients and taking ownership when issues arise
• Liaising with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing

Requirements:

• Bachelor's degree
• 2-3 years experience in Customer Service and/or Financial Service preferred
• Strong product knowledge – Equities, Options, Futures, FX
• Excellent command of written and spoken English and Chinese (Mandarin is a strong plus)
• Preferably licensed with SFC for RA type 1,2,3 or be able to obtain by attending to licensing paper exams within a short period after joining
• Working knowledge of Microsoft Word, Excel; Bloomberg, UNIX and/or basic programming experience a plus

Interactive Brokers offers:

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient
• Competitive package of Annual Leave
• Hybrid work arrangement role permitting