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Job Description
ClickUp is seeking a Technical Support Specialist to provide exceptional support for its productivity platform. This role involves troubleshooting technical issues, understanding user workflows, and collaborating with engineering teams to resolve defects and drive product improvements. The Technical Support Specialist will contribute to team growth by improving support documentation and assisting colleagues. The position is remote-based within the Philippines.
Responsibilities:
- Provide technical support on the ClickUp platform.
- Perform troubleshooting and testing.
- Drive product change through detailed bug reports.
- Contribute to support documentation.
- Own the customer experience.
- Improve team processes.
- Collaborate with colleagues and engineering teams.
Requirements:
- 2+ years of troubleshooting experience in a Technical Support role.
- Knowledge and understanding of REST API and experience in troubleshooting calls.
- Experience with Chrome DevTools.
- Ability to identify frontend and backend defects.
- Skilled at explaining complex technical problems.
- Ability to work independently and prioritize individual workload.
- Excellent written and verbal communication.
- Goal-oriented and self-driven.
- Adaptable and operates with urgency.
- Flexible schedule.
ClickUp offers:
- Remote position.
- Opportunity to work with a fast-growing SaaS company.
ClickUp
ClickUp is a rapidly expanding SaaS company with its headquarters in San Diego, providing an all-in-one productivity platform. It unifies project management, document collaboration, whiteboards, spreadsheets, and AI. ClickUp aims to revolutionize how people work, helping millions enhance their productivity and save time. The company values ambition, consistent growth, and challenges the status quo, fostering a culture of hard work and meritocracy.
All Jobs at ClickUp (60)