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Bilingual Client Technical Support: Portuguese/English at Interactive Brokers

Bilingual Client Technical Support role in Fort Lauderdale, FL.
Remote
Hybrid
On-Site
United States
Undisclosed salary
Interactive Brokers is seeking a Bilingual Client Technical Support professional to join their team in Fort Lauderdale, FL. The company is a global financial services firm known for its cutting-edge technology and client commitment. This is a hybrid role, requiring three days in the office and two days remote.He/she will be responsible for assisting clients with inquiries, troubleshooting technical issues, and acting as a liaison between internal teams and customers.Responsibilities:
  • Providing support to clients through phone, chats, and tickets
  • Technical and functional support for the Interactive Brokers’ platforms
  • Troubleshooting and support for Interactive Brokers’ web-based offerings
  • Problem management with a focus on wide-scale technical issues
Requirements:
  • Bachelor’s degree, preferred if in a technical field.
  • 1+ years in a client-facing support role
  • 1+ years of experience working with Windows and Mac, software support, connectivity support
  • Excellent verbal and written communication skills
  • Experience working with support ticketing systems
  • Adaptable to a constantly changing technical environment
  • Excellent command of written and spoken English & Portuguese a must
The company offers:
  • Competitive salary, bonus, and stock grant
  • Retirement plan 401(k) with company match
  • Health and wellness benefits
  • Paid time off and parental leave
  • Daily lunch allowance and stocked kitchen
  • Education reimbursement
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Interactive Brokers

Interactive Brokers Group is a global financial services firm providing electronic brokerage services worldwide. Operating for over four decades, it offers trading access to stocks, options, futures, currencies, bonds, and funds on a global scale. The company serves individual and institutional investors, including financial advisors and hedge funds, with its advanced trading platform and technology. Interactive Brokers emphasizes innovation and aims to provide clients with sophisticated tools at competitive prices.