Client Service Representative

Job Description

Interactive Brokers, a global financial services company headquartered in Greenwich, CT, is seeking a Client Service Representative in Tokyo, Japan. This role involves serving as a liaison to Interactive Brokers’ retail and professional clients, including retail clients, financial advisors, hedge fund operators and other broker-dealers. The primary goal is to build and maintain long-term client relationships, provide access to desired markets, and increase client retention.

Responsibilities:

• Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat.
• Identifying, analyzing, and escalating complex issues.
• Assuming responsibility for identifying client needs while providing a high-value experience.

Requirements:

• University degree (Bachelors).
• Native in Japanese and business level English oral and written.
• Excellent analytical skills.
• A good understanding of financial markets (preferable but not a must).

The role offers:

• Competitive Salary, annual performance-based bonus and stock grant
• Social Security / Insurance Benefits.
• Competitive package of Annual Leave.
• Daily lunch is ordered in-house with a fully stocked kitchen.
• Modern offices with great access to metro.
• Great work-life balance.
• Unique opportunity to gain exposure to global financial products, markets and clientele.
• Opportunities for career progression and job scope expansion in a global company with a growing local presence.
• Hybrid work arrangement role permitting