Senior Manager, Customer Engineering - APJ

Job Description

Elastic is seeking a Senior Manager for its Customer Engineering team in the APJ region. This role involves managing a team of customer architects focused on Observability, Cybersecurity, and Search use cases. The Senior Manager will help customers realize value, drive consumption, and ensure customer retention and expansion.Responsibilities include:

• Overseeing and guiding a team of customer architects.
• Providing technical guidance and aligning technical plans with product capabilities.
• Developing and implementing technical strategies for the APJ region.
• Understanding the APJ market and local customer needs.
• Collaborating with regional sales leaders and product teams.
• Representing the Customer Engineering team in technical discussions and addressing technical challenges.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
• Proven experience managing technical teams in a customer engineering environment.
• Strong background in distributed datastores, Observability, Cybersecurity, or Search.
• Experience with Elastic solutions and familiarity with emerging technologies.
• Strong communication and planning skills.
• Cultural awareness and experience working in international settings.

Elastic offers:

• Competitive pay.
• Health coverage for you and your family in many locations.
• Flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• Matching donations and service hours.
• Parental leave.