Customer Architect

Job Description

Elastic is seeking a Customer Architect to drive the consumption of Elastic solutions by aligning them with customer business objectives, onboarding customers, securing adoption, and facilitating expansion. The Customer Architect will act as the Trusted Technical Advisor, working with the customer and Field and Services Teams to exceed customer expectations. This role is crucial in defining and communicating technical success criteria through detailed Technical Success Plans.

Responsibilities:

• Collaborate with the account team to provide ongoing technical coverage and support.
• Define the technical success plan for each customer.
• Ensure a successful technical customer journey, driving the consumption of Elastic solutions.
• Understand and articulate the value proposition of Elastic solutions.
• Work with customers to identify and eliminate technical frictions.
• Liaise between customers and support to ensure an optimized support resolution experience.
• Collaborate with the Service Team to deliver personalized solutions.
• Develop a comprehensive understanding of the customer's business needs.
• Find opportunities for expansion and foster ongoing customer relationships.
• Continuously review and assess customer consumption of Elastic solutions.

Requirements:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
• Experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
• Experience with Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack is a plus.
• Experience of working on Public Sector programmes would be an advantage.
• Excellent communication and presentation skills.
• Strong social skills, with the ability to establish relationships with customers and team members.
• Demonstrated problem-solving skills, with a track record of delivering innovative solutions.
• Ability to lead multiple projects simultaneously and meet deadlines.
• Fluency in German is essential.

Elastic offers:

• Competitive pay.
• Health coverage for you and your family in many locations.
• Flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• Matching for financial donations and service, up to $2000.
• Up to 40 hours each year to use toward volunteer projects.
• Minimum of 16 weeks of parental leave.