Regional Services Partner

Job Description

Elastic is seeking a Regional Services Partner (RSP) to accelerate customer value through expert professional services and enablement. The RSP will serve as a trusted advisor to customers, field teams, and Customer Success Group (CSG) leadership. They will partner with Sales, Account, and Delivery Teams to develop outcome-oriented services offerings. The RSP will craft strategies, generate proposals, and ensure customer satisfaction with Elastic Services. This role offers career progression toward a Regional Services Leader/Director position.

• Driving discovery, ideation, delivery, and next steps with the account team and the customer.
• Developing and delivering Statements of Work aligned to customer value and key outcomes.
• Owning the Services bid & negotiation process, including Account Executives.
• Building relationships with customers by tailoring appropriate services strategies.
• Establishing a trusted advisor relationship with assigned customers.
• Driving continuous positioning of the right Services which amplify the value of Elastic products.
• Providing leadership and governance over a portfolio of engagements within the region.
• Supporting success plans with a Services Point of View.
• Remaining up-to-date on Elastic solutions and products.

Requirements:

• 8-12 years of relevant professional services or pre-sales experience
• Experience working directly with customers to gather, prioritize, plan and execute solutions.
• Proficiency in the technology domain of search, analytics, or related technologies
• Experience of owning complex negotiations.
• Track record of contributing to the growth of a services business.
• Fluency in French & English is essential.

Elastic offers:

• Competitive pay
• Health coverage
• Flexible locations and schedules
• Generous vacation days
• Matching for financial donations and service
• Parental leave