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Elastic is seeking a Dedicated Support Engineer to provide technical support for its German market. The ideal candidate will ensure technical customer issues are resolved within SLA, maintain strong customer relationships, and contribute to the improvement of support processes.
What the role involves:
- Ensuring timely resolution of technical customer issues within Germany.
- Maintaining strong relationships with customers.
- Improving support processes and customer satisfaction.
- Working across multi-cultural and geographically distributed teams.
Requirements:
- 5+ years of experience in Technical Support in a Software business.
- Technical background in IT, Network Engineering, or Software Engineering.
- Strong verbal and written communication skills in English and fluency in German.
- Customer-oriented focus.
- Knowledge of databases or search software technologies.
- Experience with SaaS and/or Distributed systems.
- Experience with Linux/Unix and APIs.
- Experience administering/troubleshooting Elastic products.
Elastic offers:
- Competitive pay.
- Health coverage for you and your family in many locations .
- Flexible locations and schedules for many roles.
- Generous vacation days.
- Matching for financial donations and service.
- Parental leave.
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Elastic is a search AI company empowering users to find real-time answers using their data at scale. Their Search AI Platform unifies search precision with AI intelligence, serving over 50% of the Fortune 500. Elastic harnesses structured and unstructured data to provide cloud-based solutions for search, security, and observability, enabling organizations to capitalize on AI while effectively securing private information. They are committed to fostering a diverse and inclusive environment.