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Support Engineer - Costa Rica at Referral Board

Provide technical support and maintain customer relationships at Elastic.
On-Site
Costa Rica
Undisclosed salary
Elastic is seeking a Support Engineer to join their team in Costa Rica. This role involves ensuring technical customer issues are resolved within SLAs, maintaining strong customer relationships, and continuously improving support processes. The Support Engineer will work across multi-cultural and geographically distributed teams. They will report to Costa Rica leadership and work Pacific Time Zone hours.

What This Role Involves:
  • Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution.
  • Maintain strong relationships with our customers for the delivery of technical support.
  • Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction.
  • Work across multi-cultural and geographically distributed teams.

Requirements:
  • Proven experience in Technical Support in a technology businesses.
  • A technical background in fields like; System Administration, Network Engineering, Software Engineering etc.
  • Strong verbal and written communication skills in English.
  • A customer-oriented focus.
  • Experience in a Linux/Unix environment.

What Elastic Offers:
  • Competitive pay based on the work you do here and not your previous salary.
  • Health coverage for you and your family in many locations.
  • Ability to craft your calendar with flexible locations and schedules for many roles.
  • Generous number of vacation days each year.
  • Matching up to $2000 for financial donations and service and up to 40 hours each year to use toward volunteer projects.
  • Minimum of 16 weeks of parental leave.
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Referral Board

Elastic is a search AI company empowering users to find real-time answers using their data at scale. Their Search AI Platform unifies search precision with AI intelligence, serving over 50% of the Fortune 500. Elastic harnesses structured and unstructured data to provide cloud-based solutions for search, security, and observability, enabling organizations to capitalize on AI while effectively securing private information. They are committed to fostering a diverse and inclusive environment.