Desktop and Embedded Linux Field Engineer at Canonical

Canonical is seeking a Desktop and Embedded Linux Field Engineer to join their Taipei-based team. The successful candidate will represent Canonical, working closely with leading OEMs, ODMs, and silicon partners to optimize Ubuntu on partner hardware. This role is crucial for enhancing the user experience of Ubuntu for millions of users.

The field engineer will collaborate with various teams to debug issues, facilitate communication, and provide technical training. They will also support factory production preparation and may require occasional international travel.

Key Responsibilities:

• Work closely with partners on platform bring up
• Debug and prioritize issues, escalating to engineering teams where needed
• Facilitate communication between Ubuntu, firmware and hardware engineering teams
• Build and maintain working relationships with partners
• Conduct root cause analysis, collect and organize details to reproduce and explain results
• Provide fast response times and estimated time lines for resolving technical issues
• Plan, build and deliver Ubuntu ecosystem technical training to Canonical's partners
• Design and provide factory support during production preparation and run
• Occasional international travel to the EU, USA, Taiwan and China

Required Skills and Experience:

• A Bachelor or higher degree in STEM, preferably Computer Science or Electrical Engineering
• Good interpersonal skills for collaboration and customer engagements
• English written and verbal communication skills
• Linux kernel, boot and system-level architecture skills
• Linux debugging and resolution abilities
• Ability to be productive in a globally distributed team
• Ability to learn fast to work on cutting edge technologies

What Canonical Offers:

• Personal learning and development budget
• Annual compensation review
• Recognition rewards
• Annual leave
• Priority Pass for travel