Desktop and Embedded Linux Field Engineer at Canonical

Canonical is seeking a Desktop and Embedded Linux Field Engineer to represent the company with leading OEMs, ODMs, and silicon partners, ensuring optimal Ubuntu user experience on partner hardware. This role involves close collaboration with partners on platform bring-up, debugging and prioritizing issues, and facilitating communication between various engineering teams.

The engineer will also conduct root cause analysis, provide timely responses and timelines for issue resolution, and deliver technical training to Canonical's partners. Additionally, the role encompasses designing and providing factory support during production, with occasional international travel.

Canonical offers personal learning and development budget, annual compensation review, recognition rewards, annual leave and Priority Pass for travel.

Responsibilities:

• Work closely with partners on platform bring up
• Debug and prioritize issues, escalate to engineering teams where needed
• Facilitate communication between Ubuntu, firmware and hardware engineering teams
• Build and maintain working relationships with partners
• Conduct root cause analysis, collect and organize details to reproduce and explain results
• Provide fast response times and estimated time lines for resolving technical issues
• Plan, build and deliver Ubuntu ecosystem technical training to Canonical's partners
• Design and provide factory support during production preparation and run
• Occasional international travel to the EU, USA, Taiwan and China

Requirements:

• A Bachelor or higher degree in STEM, preferably Computer Science or Electrical Engineering
• Good interpersonal skills for collaboration and customer engagements
• English written and verbal communication skills
• Linux kernel, boot and system-level architecture skills
• Linux debugging and resolution abilities
• Ability to be productive in a globally distributed team
• Ability to learn fast to work on cutting edge technologies

What Canonical offers:

• Personal learning and development budget
• Annual compensation review
• Recognition rewards
• Annual leave
• Priority Pass for travel