Technical account manager at Canonical

Canonical is seeking a Technical Account Manager to enhance Ubuntu's user experience on partner hardware. Canonical a growing international software company that works with the open-source community to deliver Ubuntu. The role involves collaboration with leading OEMs, ODMs, and silicon partners, requiring a deep understanding of Linux and hardware.

Role involves:

• Working closely with partners on platform bring up.
• Debugging and prioritizing issues, escalating to engineering teams.
• Facilitating communication between Ubuntu, firmware, and hardware engineering teams.
• Building and maintaining working relationships with partners.
• Conducting root cause analysis and organizing details to reproduce results.
• Providing fast response times and timelines for resolving technical issues.
• Planning and delivering Ubuntu ecosystem technical training to partners.
• Designing and providing factory support during production preparation.
• Occasional international travel to the EU, USA, Taiwan, and China.

Requirements:

• A Bachelor's or higher degree in STEM, preferably Computer Science or Electrical Engineering.
• Good interpersonal skills for collaboration.
• Strong English written and verbal communication skills.
• Linux kernel, boot and system-level architecture skills.
• Linux debugging and resolution abilities.
• Ability to be productive in a globally distributed team.
• Ability to learn fast and work on cutting-edge technologies.

What Canonical offers:

• Personal learning and development budget.
• Annual compensation review.
• Recognition rewards.
• Annual leave.
• Priority Pass for travel.