Ubuntu Customer Engineer at Canonical

Canonical is seeking an Ubuntu Customer Engineer to represent them with leading OEMs, ODMs, and silicon partners, enhancing the Ubuntu user experience on partner hardware. The role involves working closely with partners on platform bring-up, debugging issues, and facilitating communication between engineering teams. The ideal candidate will possess excellent time management, insightful debugging abilities, critical thinking, and problem-solving skills.Canonical is a growing international software company that works with the open-source community to deliver Ubuntu.Responsibilities:

• Work closely with partners on platform bring up
• Debug and prioritize issues, escalate to engineering teams where needed
• Facilitate communication between Ubuntu, firmware and hardware engineering teams
• Build and maintain working relationships with partners
• Conduct root cause analysis, collect and organize details to reproduce and explain results
• Provide fast response times and estimated time lines for resolving technical issues
• Plan, build and deliver Ubuntu ecosystem technical training to Canonical's partners
• Design and provide factory support during production preparation and run
• Occasional international travel to the EU, USA, Taiwan and China

Requirements:

• A Bachelor or higher degree in STEM, preferably Computer Science or Electrical Engineering
• Good interpersonal skills for collaboration and customer engagements
• English written and verbal communication skills
• Linux kernel, boot and system-level architecture skills
• Linux debugging and resolution abilities
• Ability to be productive in a globally distributed team
• Ability to learn fast to work on cutting edge technologies
• Experience with system firmware, including UEFI, ACPI, DSDT, boot loaders, device firmware (desirable)
• Experience debugging power management on PCI ASPM, SATA ALPM, low power profiles (desirable)
• Experience in board design, bring up, and validation (desirable)
• Familiarity with Ubuntu development model (desirable)
• Shell/Python scripting skills (desirable)

What Canonical Offers:

• Personal learning and development budget
• Annual compensation review
• Recognition rewards
• Annual leave
• Priority Pass for travel