Enterprise Customer Success Manager APAC at Canonical

Canonical is seeking an Enterprise Customer Success Manager to join its Customer Success team. This role focuses on reducing risk and churn, facilitating the adoption of new products, and supporting expansion within existing accounts. The Customer Success Manager will develop trust with assigned customers, understand their objectives, and align expectations to increase loyalty and alleviate pain points.

The role involves:

• Onboarding new customers and introduce them to products and support processes
• Coordinating complex projects with developers, IT managers, and decision-makers
• Collaborating with Sales, Field Engineering, and Support to develop engagement plans
• Managing a portfolio of customers in a specific geographic region and identify growth opportunities
• Serving as a customer advocate internally and influence Canonical products roadmaps
• Supporting customers through support requests, creating campaigns targeting multiple customers through digital touch-points and activities

Requirements include:

• Minimum 5 years of work experience in IT
• Exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
• Excellent presentation skills with the ability to guide a conversation about complex software
• Experience building and improving internal processes
• Knowledge of agile methodologies

Canonical offers:

• Distributed work environment
• Personal learning and development budget
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations
• Priority Pass for travel and travel upgrades for long haul company events