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Dedicated Linux Desktop & Devices Support Engineer - Singapore at Canonical

Technical support and engineering solutions for Ubuntu desktop.
Remote
Singapore
Undisclosed salary

The Dedicated Linux Desktop & Devices Support Engineer role at Canonical involves providing exceptional technical support and engineering solutions to enterprise customers adopting Ubuntu and Open Source on desktop. The engineer will work with a dedicated set of enterprise customers and will be accountable for delivering an outstanding technical support experience on the full Desktop and Devices technical stack. They will own and manage their cases, from problem qualification to full resolution, transferring cases to colleagues or involving senior engineers when needed. The role requires technical expertise, excellent communication, and a service-oriented approach.

Role Involves

  • Apply knowledge of Linux desktop, applications, authentication and security
  • Demonstrate knowledge of TCP/IP and wired & wireless networking on Ubuntu Desktop and Ubuntu Server
  • Act as the technical authority and utilise your experience with popular open source software
  • Provide advice on deployed architecture, implementing solutions for complex problems
  • Debug Ubuntu Desktop issues and contribute code to help fix them
  • Communicate regularly with the customer team about ongoing issues

Requirements

  • BA/BS degree in Computer Science or related technical field
  • Open source experience
  • Professional support experience with Linux desktop (preferably Ubuntu or other Debian-based distros)
  • Familiarity with PC and/or laptop hardware as well as SBCs e.g. Raspberry Pi
  • Familiarity with Debian or Snap packaging
  • Experience with GNOME, GTK, Python, or C
  • Experience with or willingness to learn new technologies, including Snaps, WSL and others
  • Must be able to speak English fluently
  • Excellent communication skills and extensive experience in customer-facing positions
  • High motivation, ability to multi-task and follow-up reliably on commitments
  • Ability to travel

What Canonical Offers

  • Fully remote working environment
  • Personal learning and development budget of 2,000USD per annum
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Parental Leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues at ‘sprints’
  • Priority Pass for travel and travel upgrades for long haul company events
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Canonical