Client Services Representative - International Process

Job Description

Interactive Brokers, a global financial services company, is seeking a Client Services Representative for its India office in Mumbai. The role involves providing support to retail and professional clients via various channels. The ideal candidate will possess strong communication skills and experience in the international BPO industry.

Responsibilities include:

• Responding to client inquiries via inbound calls, email, and online chat.
• Acquiring in-depth knowledge of IB's products across global exchanges.
• Assisting clients with account opening and funding processes.
• Guiding clients on utilizing Trader Workstation features.
• Explaining margin requirements.
• Investigating trade issues and order executions.
• Understanding the impact of securities regulations on customers.

Requirements:

• 2+ years of client services experience in the International BPO industry.
• University degree (Bachelor's) required.
• High level of MS Excel skills.
• Fluent English.
• Good quantitative/analytical skills.
• Excellent oral/written communication skills.

Interactive Brokers offers:

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*.
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.