Enquêteur/trice téléphonique à partir d'un taux d'occupation de 60% dans les études de marché et sociales sur place au centre-ville de Lausanne at YouGov

YouGov is seeking a motivated and communicative individual to join their team in Lausanne as a Telephone Interviewer. This role involves conducting sociological interviews over the phone on various topics such as work, health, education, politics, media, and mobility. The interviewer will accurately record responses in the system, handle hotline calls professionally, and ensure data quality.

YouGov is a global online research company with a strong reputation for accurate data, trusted by the world's biggest brands. It offers excellent benefits and growth opportunities.

Role Involves:

• Conducting sociological interviews in the telephone laboratory in downtown Lausanne (NO SALES!).
• Correct and enter answers into our system.
• Answering hotline calls and handling requests professionally.
• Ensuring the accuracy and quality of the data collected.
• Communicating in a friendly and professional manner with the Swiss population.

Requirements:

• Very good knowledge of French and Italian, spoken and written.
• Previous experience in telephone customer contact.
• Competent and confident telephone manner - you know how to conduct professional and friendly telephone interviews.
• You grasp things quickly, learn quickly and put tasks into practice reliably.
• Committed and precise in your work.
• Autonomy and responsibility in the performance of tasks.
• Good computer skills.
• Resilience to stress, flexibility and ability to work in a team.
• Enjoyment of communicating on the telephone.

What This Role Offers:

• A workplace in the city center of Lausanne.
• Possibility to plan your working hours flexibly with an occupancy rate of at least 60%.
• Possibility, after a successful probationary period and if you are suitable, to continue working from home.
• Internal training courses and development workshops.
• Varied and exciting projects and interesting discussions.