Caseworker / Senior Caseworker

Job Description

The role is for a Caseworker/Senior Caseworker. The candidate will be working in Labour MP Parliamentary offices.Responsibilities include:

• Gathering information for resolving cases
• Logging cases and monitoring progress
• Drafting responses to constituents
• Maintaining confidential records
• Analysing enquiry patterns and reporting findings
• Ensuring prompt and accurate case handling
• Assisting with surgeries and meetings
• Liaising with agencies and the voluntary sector
• Taking initial action on public queries
• Progressing a portfolio of casework
• Managing complex cases with sensitivity
• Documenting cases with clear reports and action plans

Requirements include:

• Ability to gather and analyze information
• Excellent communication and drafting skills
• Knowledge of data protection legislation
• Sensitivity and accuracy in case handling
• Ability to manage a large caseload
• Report writing skills