Complaints Specialist at Interactive Brokers

Interactive Brokers Ireland Limited (IBIE) is seeking a Complaints Specialist to investigate and resolve client complaints fairly and professionally, adhering to regulatory requirements and internal policies. The role is based in Dublin, Ireland, and is a hybrid position.

Interactive Brokers has been recognized as the #1 online broker for six consecutive years by Barron's. This role offers the opportunity to join a dynamic, multi-national team and contribute to a company that simplifies and enhances financial opportunities.

The role involves:

• Presenting resolutions for complaints related to order routing, funding issues, statement and tax issues, and customer service satisfaction.
• Ensuring complaints are handled fairly and in compliance with the Consumer Protection Code.
• Composing clear summaries of issues for internal escalation.
• Compiling Management Information and trend analysis for the Compliance Department.
• Assisting other IBKR entities in resolving complaints, if necessary.

Requirements:

• Bachelor's or advanced degree in Finance, Law, Economics, Business Administration, or a related field.
• Licentiate or Fellow of the Association of Compliance Officers in Ireland, Solicitor Member of the Law Society of Ireland, or Barrister-at-Law called to the Bar of Ireland.
• Must hold the legal qualifications/compliance license – Diploma in Compliance from the Institute of Bankers, Licentiate of Compliance Institute (LCI).
• Up to date CPD and at least 2 years relevant complaints handling experience.
• Minimum of 2 years financial services industry experience preferred.
• Strong interpersonal, verbal, and written communication skills.
• Working knowledge of PC technologies including Microsoft Office applications.

Interactive Brokers offers:

• Opportunity to work in a hybrid role.