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FREENOW is seeking a Customer Care Executive to work in Athens or Thessaloniki. The candidate will be responsible for front and back office duties, providing exceptional support to drivers and passengers. The Customer Care Executive will ensure issues are resolved promptly and efficiently, contributing to the Customer Experience team's success. The role involves providing high-quality service and ensuring the Real-Time Team runs smoothly.
Responsibilities:
- Delivering high-quality support via emails, chats, and calls.
- Advocating for passengers and drivers by solving problems and addressing unsatisfactory experiences.
- Triaging issues and escalating them to relevant teams.
- Cooperating with other departments to assist in projects.
Requirements:
- Initial experience in customer support.
- Fluency in English and Italian.
- Good problem-solving and active listening skills.
- Ability to multitask and perform under pressure.
- Detail-oriented with a proactive approach to process improvements.
What FREENOW Offers:
- Sabbatical & special leave policies
- LinkedIn Learning
- Mobility Credit
- WeRoad partnership
- Employee assistance program
- Short term EU work policy
- Health Insurance
FREENOW
FREENOW is a leading mobility provider, operating primarily through its number one taxi app in Spain. The company empowers smarter mobility decisions, enabling people to move freely and cities to thrive. FREENOW fosters relationships within the taxi industry, partnering with dispatchers and fleet operators to expand its footprint and solidify market leadership. The company focuses on data-driven optimization, analysing market performance and collaborating with various teams to enhance business development and drive operational excellence.