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This Customer Care Executive role at FREENOW, located in either Athens or Thessaloniki, combines front and back-office duties, focusing on providing exceptional support to drivers and passengers. The role involves resolving issues promptly and efficiently as part of the Customer Experience team, ensuring high-quality service, and contributing to the smooth and profitable operation of the Real-Time Team.
Role involves:
- Delivering high-quality support via email, chat, and call platforms.
- Advocating for passengers and drivers by solving problems and addressing unsatisfactory experiences.
- Triaging issues and escalating them to relevant teams.
- Cooperating with other departments to assist in internal projects.
Requirements:
- Initial experience in customer support.
- Fluency in English and Italian (written and spoken).
- Strong problem-solving and active listening skills.
- Ability to multitask and perform under pressure.
- Detail-oriented with a proactive approach to process improvements.
FREENOW offers:
- Sabbatical & special leave policies
- LinkedIn Learning
- Mobility Credit
- WeRoad partnership
- Employee assistance program
- Short term EU work policy
- Health Insurance
- Plus more local benefits depending on your work location!
FREENOW
FREENOW is a leading mobility provider, operating primarily through its number one taxi app in Spain. The company empowers smarter mobility decisions, enabling people to move freely and cities to thrive. FREENOW fosters relationships within the taxi industry, partnering with dispatchers and fleet operators to expand its footprint and solidify market leadership. The company focuses on data-driven optimization, analysing market performance and collaborating with various teams to enhance business development and drive operational excellence.