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The Customer Service Representative role at FREENOW involves front and back office duties, supporting drivers and passengers. The representative will work in Athens or Thessaloniki. The role focuses on delivering high-quality support and ensuring issues are resolved efficiently as part of Customer Experience team. The goal is to ensure high-quality service to clients and that the Real-Time Team runs smoothly.
Role involves:
- Delivering support via emails, chats, and calls
- Advocating for passengers and drivers while solving problems
- Triaging issues and escalating them to relevant teams
- Cooperating with other departments on projects
Requirements:
- Initial experience in customer support
- Fluency in English and Italian
- Good problem-solving and active listening skills
- Ability to multitask and perform under pressure
- Detail-oriented and proactive in process improvements
What FREENOW offers:
- Sabbatical & special leave policies
- LinkedIn Learning
- Mobility Credit
- WeRoad partnership
- Employee assistance program
- Short term EU work policy
- Health Insurance
FREENOW
FREENOW is a leading mobility provider, operating primarily through its number one taxi app in Spain. The company empowers smarter mobility decisions, enabling people to move freely and cities to thrive. FREENOW fosters relationships within the taxi industry, partnering with dispatchers and fleet operators to expand its footprint and solidify market leadership. The company focuses on data-driven optimization, analysing market performance and collaborating with various teams to enhance business development and drive operational excellence.