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This Customer Service Representative role at FREENOW involves handling both front and back-office tasks for drivers and passengers. The representative will focus on transforming users into loyal FREENOW enthusiasts by delivering exceptional support and resolving issues promptly. They will work as part of the Customer Experience team, ensuring high-quality service and the smooth operation of the Real-Time Team.
Responsibilities Include:
- Providing high-quality support via email, chat, and phone.
- Advocating for passengers and drivers, showing empathy while resolving issues.
- Triaging issues and escalating them to the appropriate teams.
- Collaborating with other departments on various projects.
Requirements Include:
- Initial experience in customer support.
- Fluency in English and Italian (written and spoken).
- Strong problem-solving and active listening skills.
- Ability to multitask and perform under pressure.
- Detail-oriented with a proactive approach to process improvements.
FREENOW Offers:
- Sabbatical & special leave policies
- LinkedIn Learning
- Mobility Credit
- WeRoad partnership
- Employee assistance program
- Short term EU work policy
- Health Insurance
FREENOW
FREENOW is a leading mobility provider, operating primarily through its number one taxi app in Spain. The company empowers smarter mobility decisions, enabling people to move freely and cities to thrive. FREENOW fosters relationships within the taxi industry, partnering with dispatchers and fleet operators to expand its footprint and solidify market leadership. The company focuses on data-driven optimization, analysing market performance and collaborating with various teams to enhance business development and drive operational excellence.