CRM Technology Specialist at FREENOW

FREENOW is seeking a CRM Technology Specialist to join their team. The ideal candidate will be responsible for the technical implementation, maintenance, and optimization of the company's CRM platform. They will collaborate with marketing, operations, and product functions to deliver data-driven marketing solutions and enhance customer engagement.

The role involves:

• Driving the technical implementation, optimization, and scalability of CRM systems.
• Collaborating with marketing, product and engineering teams.
• Developing and maintaining CRM infrastructure, automating workflows, integrations, and personalization.
• Ensuring data quality, integrity, and compliance.
• Troubleshooting CRM performance issues and optimizing system functionality.
• Analyzing CRM data to generate insights and recommendations.
• Managing technical vendors and maintaining system documentation.
• Developing in-app messages and email templates.
• Writing SQL and Python scripts for segmentation and ETL processes.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Business, or related field.
• 2+ years of full-time CRM experience, ideally in ride-hailing, mobility, or food delivery.
• Hands-on experience configuring, customizing, and optimizing CRM platforms, particularly Braze.
• Proficiency in SQL, HTML, CSS, and JavaScript.
• Strong analytical and problem-solving skills.
• Experience with API integrations and understanding of data structures and microservices.
• Excellent stakeholder management and communication skills in English.

FREENOW offers:

• Flexible working arrangements
• LinkedIn Learning
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Short term EU work policy
• Mobility Credit
• Health Insurance
• Employee assistance program
• Local benefits depending on your work location!