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(Senior) Product Manager, Customer Care (m/f/d) - Barcelona at FREENOW

Senior Product Manager for Customer Care Automation using AI.
Remote
Hybrid
On-Site
Spain
Undisclosed salary

FREE NOW is seeking a (Senior) Product Manager to join their Customer Care Automation team. This role is focused on enhancing customer experiences within the Rider and Driver app by leveraging automation and AI. The Product Manager will work on automating support cases and improving internal tools used by customer care agents.

Responsibilities:

  • Identifying and advocating for opportunities to enhance the customer care experience.
  • Leading the prioritization of initiatives and features.
  • Driving the discovery process by producing, testing, and validating product ideas.
  • Overseeing the execution of product ideas, delivering solutions with an MVP approach.
  • Shaping and managing the product roadmap.
  • Define and develop the long-term strategy for customer care automation.
  • Fostering cross-team collaboration.

Requirements:

  • Proven track record of delivering impactful products, preferably in domains involving automation, AI, or customer care.
  • Collaboration, communication, and organizational skills.
  • Ability to deeply understand user needs and translate them into product opportunities.
  • Comfortable analyzing quantitative and qualitative data.
  • Technical understanding including familiarity with AI, APIs, and automation tools, is a bonus.
  • Capable of balancing immediate deliverables with long-term vision and strategy.
  • Motivates teams, provides direction, and fosters a culture of ownership and accountability.

What FREE NOW offers:

  • Flexible working arrangements
  • LinkedIn Learning
  • Sabbatical & special leave policies
  • Birthday, 24th + 31st December off
  • Short term EU work policy
  • Mobility Credit
  • Health Insurance
  • Employee assistance program
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FREENOW

FREENOW is a leading mobility provider, operating primarily through its number one taxi app in Spain. The company empowers smarter mobility decisions, enabling people to move freely and cities to thrive. FREENOW fosters relationships within the taxi industry, partnering with dispatchers and fleet operators to expand its footprint and solidify market leadership. The company focuses on data-driven optimization, analysing market performance and collaborating with various teams to enhance business development and drive operational excellence.