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Xometry, a fast-growing digital technology company, is seeking a Case Manager for its Business Operations team in LATAM. This role is based in Buenos Aires, Argentina. The Case Manager will play a crucial role in solving supply chain problems for customized parts and ensuring customer satisfaction.
The Case Manager will be responsible for improving on-time delivery, quality, and customer satisfaction by tracking orders, building relationships with customers and partners, and utilizing technical knowledge of manufacturing design and production.
Responsibilities involve:
- Documenting case activity in the central database.
- Leveraging company technology platforms.
- Monitoring supplier quality metrics.
- Interfacing with various internal teams to ensure customer satisfaction.
- Communicating effectively with stakeholders.
- Contributing to process improvement initiatives.
- Ensuring compliance with quality and safety systems.
Requirements include:
- Prior project management, supply chain, and customer service experience.
- Minimum of 3 years of related experience in manufacturing or operations.
- Bachelor's degree in Supply Chain, Engineering, or a related technical field (preferred).
- Working knowledge of manufacturing processes and engineering drawings.
- Strong problem-solving and organizational skills.
- Excellent communication skills in English.
Xometry offers:
- An opportunity to work in a fast-paced, dynamic environment.
Xometry
Xometry is a digital marketplace connecting businesses with manufacturing solutions. It empowers innovators with access to a vast network of manufacturers, providing resources to bring ideas to fruition. Simultaneously, Xometry equips manufacturers with the tools to expand their businesses by tapping into a broader customer base. The company serves industries by offering scalable and efficient manufacturing capabilities through its online platform.