Enterprise Customer Success Manager - LATAM at Incode Technologies

Incode is seeking an Enterprise Customer Success Manager to ensure customer success and satisfaction. Located in Colombia or Mexico, this role involves building relationships with enterprise clients, understanding their objectives, and aligning Incode's solutions to their needs. The Enterprise Customer Success Manager will manage all stages of customer relationships, from implementation to ongoing support, and continuously improve delivery methodology programs.

The ideal candidate will proactively manage the delivery of SaaS solutions, guide customers through POCs and implementations, and provide support during integration and production. They will also work cross-functionally to bring necessary resources to deliver success.

Responsibilities Involve:

• Managing all stages of customer relationships.
• Providing expert knowledge and support to clients.
• Finding creative solutions to customer requests.
• Managing the delivery of SaaS solutions.
• Building a methodology that delivers continuous results and measures success.

Requirements Include:

• At least four years of relevant experience in leading customer projects.
• MBA or relevant Master’s degree in business, technology, or engineering (preferred).
• Previous Customer Success in enterprise and/or SaaS environments (a plus).
• Technical acumen to articulate Enterprise capabilities.
• Excellent communication and stakeholder management skills.

Incode Offers:

• Meaningful Equity
• Flexible Working Hours & Workplace
• Open Vacation Policy
• Wellness Program
• International Travel Opportunities