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Interactive Brokers is seeking a Fraud Prevention Analyst to join their dynamic team in Singapore. The ideal candidate will be motivated, analytical, and possess a background in the financial services industry. The Fraud Prevention Analyst plays a crucial role in maintaining the security of Interactive Brokers' systems and protecting clients from fraudulent activities. Responsibilities:
- Pro-active handling of client exceptional inquiries via call backs - verbal and video client verification
- Handling escalations of client inquiries pertaining to IBKR’s security system via tickets
- Problem management with focus on security protocols and practices
- Handling escalations of suspicious client activity or behavior to IBKR's security team.
- 2+ years experience in an information or fraud prevention role with application security
- BSc in STEM areas (Science, Technology, Engineering and Mathematics
- Good mastery of Windows and/or macOS computer systems and basic office applications
- Experience and advanced user knowledge of both iOS and Android smart phone operating systems
- Languages: Good English and Mandarin. Any additional language is a plus.
- Analytical approach to problem-solving
- Organized, practical, good attention to detail
- Excellent communication (spoken and written) and interpersonal skills
- Ability to engage and maintain a conversation with clients
- Ability to build rapport, handle objections and actively steer communications with the goal to collect required information and assist
- Ability to learn and adapt to new information and technology platforms
- Navigating multiple computer applications while interacting with clients
- Self-confident, open, extroverted, flexible and able to work independently in a team-oriented environment
- Competitive Salary, annual performance-based bonus and stock grant
- CPF Contributions
- Excellent medical insurance, including dental, specialist and in-patient
- Competitive package of Annual Leave
- Daily lunch ordered in house with fully stocked kitchen
- Modern offices with multi-monitor setups
- Great work life balance
- Unique opportunity to gain exposure to global financial products, markets and clientele
- Opportunities for career progression and job scope expansion in a global company with growing local presence
Interactive Brokers
Interactive Brokers Group is a global financial services firm providing electronic brokerage services worldwide. Operating for over four decades, it offers trading access to stocks, options, futures, currencies, bonds, and funds on a global scale. The company serves individual and institutional investors, including financial advisors and hedge funds, with its advanced trading platform and technology. Interactive Brokers emphasizes innovation and aims to provide clients with sophisticated tools at competitive prices.