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Technical Support Engineer, Mobile at Pendo

Technical Support Engineer for Pendo, focusing on mobile support.
On-Site
Israel
Undisclosed salary
Pendo is seeking a Technical Support Engineer to join their team. In this role, the individual will provide guidance and consulting to customers, ensuring their success with Pendo's web and mobile features. The Technical Support Engineer will act as a customer advocate, debugging issues, creating test cases, and contributing to knowledge documentation. They will work within the Customer Success organization, partnering with customers through professional and accurate support.Responsibilities:
  • Answering customer questions through the support queue
  • Being the voice of the customer to the Product and Engineering organizations
  • Debugging customer issues and creating reproducible test cases
  • Taking ownership of pushing cases to resolution, including working with developers
  • Actively contributing to knowledge documentation
Requirements:
  • Highly empathetic and passionate about helping others
  • Applied coding knowledge in Front End or API
  • Reliable and active team member
  • Ability to learn technical concepts and translate them to business solutions
  • Conversationally fluent in spoken and written English
  • 2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
  • 2+ years of experience in a customer-facing role
  • Proven record of continued education in technology
  • Basic knowledge in both Android and iOS - Java and Swift/Objective-C
  • Experience in app life cycle of and SDKs
  • Basic understanding View modules (MVVM Module View View Module) in iOS and Android. Basic understanding of Activities in Android and UIViewController in iOS.
What Pendo offers:
  • Experience in a diverse and exciting set of technologies and clients
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Pendo

Pendo, established in 2013 by former product managers, is dedicated to improving the software experience. The company offers solutions designed to help businesses understand and enhance product success. With backing from leading firms like Battery Ventures and Salesforce Ventures, Pendo has rapidly grown. Its culture fosters passion, dynamism, and innovation. Pendo aims to provide clients with cutting-edge technologies and opportunities to significantly impact its future.