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Technical Account & Customer Onboarding Manager at Pendo

Technical Account & Customer Onboarding Manager in Sydney, Australia
Hybrid
On-Site
Australia
USD 70,860 - 94,901
AUD 112,000 - 150,000
Pendo is seeking a Technical Account & Customer Onboarding Manager to accelerate time to value for users in the ANZ region. This hybrid role combines onboarding expertise with long-term account management to deliver exceptional customer outcomes. The Technical Account Manager will work closely with customers to ensure a smooth and successful implementation of Pendo, while also serving as a strategic partner for ongoing technical guidance and business optimization.Responsibilities:
  • Collaborate with customers to accelerate their onboarding process.
  • Ensure successful implementation of Pendo products.
  • Share best practices on product usage analytics and in-app guidance.
  • Own a book of business for customers in the ANZ region.
  • Develop and maintain strong customer relationships.
  • Provide proactive and strategic technical guidance to customers.
  • Partner with customers to align Pendo’s capabilities with their business goals.
  • Build and maintain strong internal relationships with cross-functional teams.
  • Advocate for customer needs and ensure product feedback is communicated effectively.
Requirements:
  • 5+ years of experience in technology implementation, technical consulting, or dedicated technical support.
  • 4+ years in a customer-facing technical role, ideally with a SaaS B2B company.
  • Demonstrated ability to independently manage customer relationships.
  • Proven ability to learn technical concepts and translate them into business solutions.
  • Experience working with Enterprise-level customers.
  • Must be eligible to work in Australia without employer sponsorship.
  • Basic knowledge of CSS, HTML, or similar web technologies is a plus.
Pendo offers:
  • A hybrid role in the ANZ region.
  • Opportunity to play a key role in helping customers realize their business objectives.
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Pendo

Pendo, established in 2013 by former product managers, is dedicated to improving the software experience. The company offers solutions designed to help businesses understand and enhance product success. With backing from leading firms like Battery Ventures and Salesforce Ventures, Pendo has rapidly grown. Its culture fosters passion, dynamism, and innovation. Pendo aims to provide clients with cutting-edge technologies and opportunities to significantly impact its future.