(German) Client Services Associate

Job Description

Interactive Brokers is seeking a German-speaking Client Services Associate in Dublin, Ireland. This role involves resolving client service issues, coordinating with various departments, and contributing to the development of client service systems. The ideal candidate will possess strong communication skills and a deep understanding of financial instruments.Interactive Brokers has been at the forefront of financial innovation for over four decades. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories.Responsibilities:

• Resolving complex client service issues.
• Handling inquiries about trading platforms and analytical tools.
• Assisting with cash deposits, withdrawals, and account administration.
• Providing information on product availability and attributes.
• Explaining exchange, clearing, and depository functions.
• Guiding clients on order types and routing logic.
• Addressing order status, trade settlement, and corporate actions.
• Explaining margin calculations, commission structures, and fees.

Requirements:

• Fluent in German and English.
• University degree in finance, economics, or related field.
• 2-3 years of experience in a financial services position preferred.
• Strong verbal and written communication skills.
• In-depth understanding of financial instruments.
• Working knowledge of exchange operations and regulations.

Interactive Brokers offers:

• A challenging and rewarding position.
• Opportunity to shape one of the world’s strongest brokerage brands.