Program Manager (Fraud and Incident Management Projects) at Thumbtack

Thumbtack is seeking a Program Manager to join their Trust & Safety Policy and Program Management Team. The Program Manager will be responsible for analyzing global policies and operational processes, identifying experience obstacles and process inefficiencies, building outlines and workflow maps, and project managing initiatives to completion. They will collaborate with internal leadership and cross-functional teams to improve the Thumbtack user experience and the Trust and Safety organization's global policies, operational processes, and documentation.Role involves:

• Planning and prioritizing projects to improve Trust and Safety programs.
• Optimizing processes and creating new policies.
• Maintaining and updating significant Trust and Safety programs
• Collaborating with various teams to align on Trust and Safety vision.
• Becoming a subject matter expert on Trust and Safety policies.
• Drafting standard operating procedures and project charters.

Requirements:

• 2+ years in program management, policy or process management.
• Track record of analytical decision-making and problem-solving skills.
• Experience writing detailed proposals, policies, and workflows.
• Strong communication and interpersonal skills/li>
• Ability to quickly build expertise and adapt to shifting priorities.

Thumbtack offers:

• Virtual-first working model with in-person events
• 20 company-wide holidays
• WiFi and cell phone reimbursements
• Employee Assistance Program for mental health and well-being