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Wrike is seeking a Customer Success Manager to join their global Customer Success Team. In this role, the individual will manage a portfolio of Mid Market customers in EMEA, specifically focusing on the German or French and English-speaking markets. The Customer Success Manager will work alongside talented colleagues in an environment that values a growth mindset, mutual support, and creative problem-solving.
Responsibilities include:
- Building strong customer relationships and act as an advocate for Wrike.
- Creating and managing engagement and communication strategies to ensure customer ROI and growth.
- Identifying opportunities to expand Wrike's value within customer organizations.
- Partnering with customers to establish clear business goals and success metrics.
- Providing guidance and addressing challenges related to work management.
- Developing joint success plans and collaborating with deployment consultants.
- Conducting Executive Business Reviews (EBRs) to assess progress and identify improvement opportunities.
- Monitoring account metrics and managing churn avoidance.
- Maintaining detailed customer-centric actions and communication plans on the platform.
The ideal candidate should have:
- Experience in a customer-facing role supporting mid-market clients.
- Experience working with marketing, IT, and PMO teams.
- Ability to build strong relationships with diverse clients, including executives.
- Knowledge and experience in project management, business process redesign, and change management.
- Great interpersonal skills and the ability to handle difficult situations with tact and poise.
- Willingness to dive into the technical details of the product.
- Fluency in English, German, and/or French.
Wrike offers:
- Opportunity to be part of the incredible global Customer Success Team
- Hybrid work mode for those that live near an office hub.
Wrike Careers Page
Wrike is a powerful work management platform designed for teams and organizations seeking enhanced collaboration and productivity. By centralizing work processes, Wrike eliminates complexity and empowers individuals to focus on purposeful tasks. The company fosters a hybrid work environment, encouraging collaboration and innovation. Wrike values customer focus, collaboration, creativity, and commitment, promoting ownership at every level. They are dedicated to providing extraordinary work management solutions and helping customers achieve success.