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Scale Customer success Manager - DACH

Scaled Customer Success Manager - DACH role at Wrike.
Wrike Careers Page
Hybrid
On-Site
Cyprus
Undisclosed salary
Job Description
Wrike is seeking a Scaled Customer Success Manager - DACH to join their team in Nicosia. This role is crucial in helping Wrike customers maximize the value they gain from the platform. The Scaled Customer Success Manager will work directly with a diverse customer base, driving product adoption, increasing customer satisfaction, and identifying opportunities for growth. The focus will be on handling a high volume of accounts using a scalable approach to customer engagement.

The role involves:
  • Implementing digital engagement strategies.
  • Driving product adoption and satisfaction.
  • Engaging with customers through digital channels.
  • Identifying and nurturing potential opportunities for account expansion.
  • Monitoring customer health metrics and recommending strategies for retention and growth.
  • Promoting a digital-first culture in customer success initiatives.

Wrike is looking for someone who has:
  • 2+ years of experience in Scale Customer Success, Account Management, or a similar customer-facing role, preferably within the SaaS industry.
  • A strong customer-centric mindset.
  • Exceptional organizational skills.
  • A high degree of curiosity and a willingness to continuously learn and grow.
  • Experience in driving digital engagement campaigns.
  • Solid understanding of business processes and negotiation.
  • Ability to communicate written and orally in English and German.

Wrike offers:
  • Health insurance for you and your family.
  • SIM card with unlimited internet access.
  • 21 paid vacation days.
  • 5 uncertified sick days per year.
  • 10 fully-paid continuous working days of sick leave per year.
  • School allowance of up to €600 per month.
  • Up to 18 weeks of fully-paid maternity leave.
  • 2 weeks of fully paid paternity leave + 2 additional weeks after 6 months of service.
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Wrike Careers Page

Wrike is a powerful work management platform designed for teams and organizations seeking enhanced collaboration and productivity. By centralizing work processes, Wrike eliminates complexity and empowers individuals to focus on purposeful tasks. The company fosters a hybrid work environment, encouraging collaboration and innovation. Wrike values customer focus, collaboration, creativity, and commitment, promoting ownership at every level. They are dedicated to providing extraordinary work management solutions and helping customers achieve success.

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