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Scale Customer success Manager

Customer Success Manager to maximize value from the Wrike platform.
Wrike Careers Page
Hybrid
On-Site
India
Undisclosed salary
Job Description
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
 
Our vision:  A world where everyone is free to focus on their most purposeful work, together. 
 

Ready to become a Wriker?

Join our Wrike Self-Service team as a Scaled Customer Success Manager, where you’ll help customers maximize their value from the Wrike platform. You’ll manage a high volume of accounts using scalable engagement strategies, driving product adoption, satisfaction, and growth opportunities.

How you’ll make an impact

Customer Success at Scale: Drive success motions for a dedicated pool of customers. Digital Campaigns: Design and execute strategies to enhance product adoption and engagement. Virtual Engagements: Host webinars, “Ask the Expert” sessions, and similar virtual events. Educational Content: Collaborate with internal experts to curate customer education materials. Metrics Monitoring: Track customer health metrics, including retention, product usage, and engagement. Growth Opportunities: Identify upselling and cross-selling opportunities through customer behavior insights.

You will achieve your best if you have

Education: Bachelor’s degree in Business, Marketing, or a related field. Experience: 2-4 years in customer success, digital marketing, or related roles. Skills: Proficiency in customer engagement tools, strong communication and presentation abilities, and analytical problem-solving.

Note - This role requires you to work in shift ( 6pm - 2am IST) 

You will stand out with

Experience: 2-4 years in scaled customer success or similar roles in the SaaS industry. Customer-Centric Focus: A deep understanding of customer needs and success strategies. Organization: Ability to handle large volumes of activities efficiently. Curiosity: Commitment to continuous learning and professional growth. Digital Expertise: Hands-on experience with digital engagement campaigns. Business Acumen: Strong understanding of business processes and data-driven decision-making. Language Proficiency: Excellent written and spoken English.

This role is ideal for someone passionate about customer engagement, data-driven strategies, and scalable approaches to customer success.

Perks of working at Wrike:

10 days of National and Festival Holidays per year (eight fixed, two flexible) 18 days of paid vacation per year 14 days of sick leave with a medical certificate per year 5 uncertified sick days per year Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees Personal Accident Insurance: Rs 50,00,000 Term Life Insurance: Rs 50,00,000 Up to 26 weeks of paid maternity leave for the first two children 4 weeks of paid parental leave 2 days off for volunteering with nonprofit charities Broadband/Internet Reimbursement: INR 1500 per month Full-stocked pantry and complimentary lunch Hybrid work model

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

 

 

#LI-TS1

 

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
 
Hybrid work mode
Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona 

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

 
Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike. 

Apply Manually

Wrike Careers Page

Wrike is a powerful work management platform designed for teams and organizations seeking enhanced collaboration and productivity. By centralizing work processes, Wrike eliminates complexity and empowers individuals to focus on purposeful tasks. The company fosters a hybrid work environment, encouraging collaboration and innovation. Wrike values customer focus, collaboration, creativity, and commitment, promoting ownership at every level. They are dedicated to providing extraordinary work management solutions and helping customers achieve success.

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