Scale Customer success Manager - DACH

Job Description

Wrike is seeking a Scaled Customer Success Manager - DACH to join their Self Service team. This role is critical in helping Wrike customers maximize the value they gain from the platform. The Scaled Customer Success Manager will work directly with a diverse customer base, driving product adoption, increasing customer satisfaction, and identifying opportunities for growth. The focus will be on handling a high volume of accounts using a scalable approach to customer engagement.Role involves:

• Implementing digital engagement strategies (e.g., webinars, automated email campaigns, in-app messaging).
• Driving product adoption and satisfaction through scalable approaches.
• Engaging with customers through digital channels.
• Identifying and nurturing potential opportunities for account expansion.
• Monitoring customer health metrics and recommending strategies for retention and growth.
• Promoting a digital-first culture in customer success initiatives.

Requirements:

• 2+ years of experience in Scale Customer Success, Account Management, or similar customer-facing role, preferably within the SaaS industry.
• Customer-centric mindset with a strong focus on understanding customer needs.
• Exceptional organizational skills with the ability to manage large volumes of activities efficiently.
• Curiosity and a willingness to continuously learn and grow.
• Experience in driving digital engagement campaigns.
• Solid understanding of business processes and negotiation, particularly in an enterprise customer context.
• Ability to communicate fluently in English and German.

Wrike offers:

• 25 days of holidays
• Sick leave compensation
• Cafeteria bonuses (Benefit plus)
• Private healthcare membership (Canadian Medical)
• Meal vouchers 220 CZK / working day
• Pension plan
• Mobile tariffs
• “Lítačka” transportation annual coupon reimbursement
• Multisport card
• Parental leave