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Junior Scale Customer success Manager - DACH at Wrike Careers Page

Junior Customer Success Manager focusing on DACH region.
Hybrid
On-Site
Czech Republic
Undisclosed salary

Wrike is seeking a Junior Scaled Customer Success Manager - DACH to join their team in Prague. The ideal candidate will play a crucial role in helping Wrike customers maximize the value they gain from the platform. The role involves working directly with a diverse customer base, driving product adoption, increasing customer satisfaction, and identifying opportunities for growth.

As a key member of the Wrike Self Service team, the Customer Success Manager will focus on handling a high volume of accounts using a scalable approach to customer engagement. They will implement digital engagement strategies, monitor customer health at scale, and promote a digital-first culture within the company.

Role Involves:

  • Implementing Digital Plays
  • Driving Product Adoption
  • Customer Engagement
  • Identifying Growth Opportunities
  • Monitoring Customer Health at Scale
  • Promoting a Digital-First Culture

Requirements:

  • 2+ Years of Experience in Scale Customer Success, Account Management
  • Customer-Centric Mindset
  • Exceptional organizational skills
  • Curiosity and a willingness to continuously learn and grow
  • Experience in driving digital engagement campaigns
  • Solid understanding of business processes and negotiation
  • Ability to fluently communicate written and orally in English and German

Wrike Offers:

  • 25 days of holidays
  • Sick leave compensation
  • Cafeteria bonuses (Benefit plus)
  • Private healthcare membership (Canadian Medical)
  • Meal vouchers 220 CZK / working day
  • Pension plan
  • Mobile tariffs
  • “Lítačka” transportation annual coupon reimbursement
  • Multisport card
  • Parental leave

Wrike promotes a hybrid work mode for those that live near an office hub, with in-office presence required 2-3 times a week.

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Wrike Careers Page

Wrike is a powerful work management platform designed for teams and organizations seeking enhanced collaboration and productivity. By centralizing work processes, Wrike eliminates complexity and empowers individuals to focus on purposeful tasks. The company fosters a hybrid work environment, encouraging collaboration and innovation. Wrike values customer focus, collaboration, creativity, and commitment, promoting ownership at every level. They are dedicated to providing extraordinary work management solutions and helping customers achieve success.