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Wrike is seeking a Scaled Customer Success Manager EMEA to maximize customer value from their platform. The role focuses on driving product adoption, increasing customer satisfaction, and identifying growth opportunities through scalable customer engagement.Responsibilities:
- Implement Digital Plays: Develop and execute digital engagement strategies.
- Drive Product Adoption: Focus on scalable approaches to drive product adoption and satisfaction.
- Customer Engagement: Engage with customers through digital channels.
- Identify Growth Opportunities: Leverage insights from digital interactions.
- Monitor Customer Health at Scale: Use digital tools and analytics.
- Promote a Digital-First Culture: Contribute to establishing best practices.
- Ability to communicate in English, French, and/or Spanish.
- 2+ years of experience in Scale Customer Success, Account Management, or similar.
- Customer-Centric Mindset: A strong focus on understanding customer needs.
- Discipline and Organization: Exceptional organizational skills.
- Curiosity and Learning: A high degree of curiosity.
- Digital Engagement Experience: Experience in driving digital engagement campaigns.
- Business Acumen: Solid understanding of business processes and negotiation.
- 25 days of holidays
- Sick leave compensation
- Cafeteria bonuses
- Private healthcare membership
- Meal vouchers
- Pension plan
- Mobile tariffs
- Transportation annual coupon reimbursement
- Multisport card
- Parental leave
Wrike Careers Page
Wrike is a powerful work management platform designed for teams and organizations seeking enhanced collaboration and productivity. By centralizing work processes, Wrike eliminates complexity and empowers individuals to focus on purposeful tasks. The company fosters a hybrid work environment, encouraging collaboration and innovation. Wrike values customer focus, collaboration, creativity, and commitment, promoting ownership at every level. They are dedicated to providing extraordinary work management solutions and helping customers achieve success.