Change Coordinator

Job Description

Spektrum is seeking a Change Coordinator to join their team in Mons, Belgium. The Change Coordinator will primarily manage and monitor Change Requests (CR) and Work Orders (WO) within the Agency IT Service Management tool (ITSM), as well as perform basic clerical tasks during SHAPE working hours. This role supports the NATO Communication and Information Agency (NCIA).

Role Duties and Responsibilities:

• Review and Validation of Change Requests and Work Orders
• Change Logging and Categorization in the ITSM tool
• Change Assessment and Approval Coordination with stakeholders
• Implementation Coordination to ensure scheduling aligns with operational plans
• Monitoring and Reporting on change progress and metrics
• Communication and Coordination between requestors and fulfillment teams

Essential Skills and Experience:

• Organizational and problem-solving abilities
• Excellent communication and interpersonal skills
• Basic clerical skills
• 3 years of practical experience in performing change requests and work orders
• Knowledge of NATO responsibilities and organisation
• Business English proficiency

Role Offers:

• Opportunity to work on-site in Mons, Belgium
• Chance to support NATO's communication and information technology capabilities
• Possible travel to other NATO sites