Multilingual Global Client Associate

Job Description

Interactive Brokers is seeking a Multilingual Global Client Associate to join their team in Tallinn, Estonia. The ideal candidate will have a client services background and a professional demeanor, capable of troubleshooting complex issues and identifying technology-based improvements. This role involves resolving client service issues via phone, email, and chat, covering a wide range of topics related to IBKR's trading platforms, account administration, and financial instruments. Responsibilities:

• Resolve routine and complex client service issues via phone, email, and chat.
• Address inquiries about IBKR Trader Workstation, Web Trader, and Mobile Trader.
• Handle cash deposit and withdrawal activity, position transfers, and account administrative functions.
• Provide information on product availability, exchange functions, order types, and margin calculations.
• Coordinate with other Client Service divisions and external departments.
• Contribute to the development of client service systems, policies, and procedures.

Requirements:

• Bachelor’s or advanced degree in finance, economics, or a related field.
• 2-3 years of experience in client services or a related field.
• Strong verbal and written communication skills.
• General understanding of financial instruments (stocks, options, futures, foreign exchange, fixed income).
• Fluent in English and one of the following: Russian, Spanish, Italian, or French.
• EU passport or qualifying work permit/residency for Estonia.

The role offers:

• Discretionary, performance-based bonus.
• Private health insurance and sport activity compensation.
• Stock incentive plan.
• Daily food allowance in the office.
• Hybrid way of working (2 days home office/week).
• Great atmosphere with friendly colleagues and frequent company outings.