Senior Service Manager at Spektrum

Spektrum is seeking a Senior Service Manager to support key client projects within the NATO Communication and Information Agency (NCIA). The NCIA is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The Senior Service Manager will play a crucial role in delivering CIS services as detailed in the Service Level Agreements between NCI Agency and its customers.

The ideal candidate will have a strong background in IT service management, experience managing teams, and familiarity with military telecommunications and information systems. They will be responsible for ensuring the availability and quality of engineering support, managing DCIS Configuration, conducting risk assessments, supporting budget development, and contributing to system documentation.

Role Involves:

• Managing Deployable CIS infrastructure and ensuring system readiness.
• Ensuring the availability and quality of engineering support.
• Managing DCIS Configuration Management.
• Conducting periodic risk assessments.
• Managing Change Management plans.
• Supporting the development of the annual Operation and Maintenance budget.
• Contributing to and supporting system documentation updates.
• Managing contractor support resources.
• Providing input to the Principal Service Manager for reports and recommendations.
• Supporting project managers as required.

Requirements:

• ITIL Foundation and Intermediate Certifications.
• Sound experience in IT services engineering, planning, operations, maintenance and management.
• Demonstrable experience as a line manager.
• Sound experience in Configuration Management and Change Management processes and tools.
• Experience in roles requiring significant business and managerial skills.
• Experience in managing small-scale projects.
• Experience in roles requiring report writing and presentation skills.
• A minimum requirement of a Bachelor's degree

Spektrum offers:

• Hybrid work policy
• Travel opportunities