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Interactive Brokers is seeking an Institutional Client Services Associate to join their London office. This role involves providing high-level service to existing and prospective institutional clients via telephone, ticket, and live chat. The candidate will assist clients with technical and trade-related queries, build relationships, and contribute to a seamless onboarding experience.Role involves:
- Assisting with multiple trading platforms
- Resolving trade-related queries
- Communicating and escalating high-level issues
- Relationship Management for key institutional clients
- Project Management of platform and process enhancements
- Client training, general market research and development
- Strong knowledge of listed Equities, Options, Futures, and FX
- Analytical problem-solving skills and passion for technology and financial markets
- Prior experience in international settlements or clearing operations is a plus
- Bilingual (English and French speaking)
- University degree or higher
- 1-2 years experience in a client-facing capacity
- Career support and development
- Salary commensurate with experience
- Performance-based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Occupation pension scheme based on Gross earnings
- Hybrid working model
- Above statutory annual leave
- Daily company-paid lunch and healthy snack options
- Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan
- Corporate events
- Travel season ticket loans
- Cycle to work scheme
Interactive Brokers
Interactive Brokers Group is a global financial services firm providing electronic brokerage services worldwide. Operating for over four decades, it offers trading access to stocks, options, futures, currencies, bonds, and funds on a global scale. The company serves individual and institutional investors, including financial advisors and hedge funds, with its advanced trading platform and technology. Interactive Brokers emphasizes innovation and aims to provide clients with sophisticated tools at competitive prices.