Institutional Client Services Associate (German Speaking) at Interactive Brokers

Interactive Brokers is seeking an Institutional Client Services Associate to join their London team. This role involves providing high-level service to existing and prospective institutional clients, including banks, hedge funds, financial advisors, and brokers, via telephone, ticket, and live chat. The ideal candidate will be bilingual in English and German and possess outstanding communication and problem-solving skills.Interactive Brokers prides itself on building and maintaining long-term client relationships and providing a seamless onboarding experience. The chosen candidate will play a crucial role in supporting clients with technical or trade-related queries, fostering lasting professional relationships.Responsibilities:

• First point of contact for client queries
• Assistance with multiple trading platforms (desktop, mobile, browser)
• Resolution of trade-related queries (order entry, trade execution)
• Communication and escalation of high-level issues to relevant stakeholders
• Relationship Management for key institutional clients
• Project Management of platform and process enhancements
• Other tasks including client training, general market research and development

Requirements:

• Strong knowledge of listed Equities, Options, Futures, and FX
• Analytical problem-solver with a passion for technology and financial markets
• Prior experience in international settlements or clearing operations is a plus
• Bilingual (English and German preferred)
• University degree or higher
• At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered)

The role offers:

• Career support and development
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)
• Corporate events
• Travel season ticket loans
• Cycle to work scheme