CSシステム企画CRM担当（セールスフォース ） at PayPay

PayPay, a fintech company with over 65 million users, is seeking a CS System Planning CRM Specialist to enhance its customer support systems. This role focuses on optimizing the Salesforce platform used by PayPay's customer support, including merchants.

The company values diversity and innovation. The role involves working on projects to standardize and enhance systems and customer support processes. The ideal candidate will be passionate about improving customer experience through system advancements.

Responsibilities:

• Propose and implement new features using the Salesforce platform.
• Improve and maintain existing systems.
• Optimize contact center operations using Salesforce CRM.
• Create requirements definitions and provide input to the development team.
• Conduct UAT, create test cases, and perform acceptance testing.
• Create release plans and perform post-release checks.

Requirements:

• At least 2 years of experience with the Salesforce platform.
• Understanding of Salesforce administration (custom objects, workflows, process builder, etc.).
• Knowledge of API and data integration.
• Experience in designing and defining requirements based on user stories.
• Ability to learn autonomously and adopt new technologies.
• Team player with excellent collaboration skills.
• Proficiency in translating business needs into technical solutions.

PayPay offers:

• Comprehensive benefits package including social insurance, retirement plan.
• Flexible work style (Work From Anywhere at Anytime).
• Opportunity to work on a wide range of customer support systems.
• Involvement in all stages of system development, from planning to maintenance.
• Exposure to AI-driven customer support platform development.