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PayPay, a fintech company with over 65 million users in approximately 6 years since its service launch in 2018, is composed of diverse members from about 50 countries and regions. They are looking for CS System Planning 담당자 (AI Planner/Customer Support Area).
The CS System Planning Department is dedicated to maximizing and optimizing customer experience through the fusion of human and machine capabilities. It aims to enhance the customer support experience by advancing systems for easier and faster problem resolution, incorporating new technologies such as generative AI to improve operational efficiency and user satisfaction.
Role involves:
- Planning AI-driven solutions for customer support (creating proposals and defining requirements).
- Selecting and validating AI systems and related systems.
- Coordinating with stakeholders and driving projects.
- Building and maintaining continuous AI system operations.
- Ensuring system stability and providing rapid response to failures.
Requirements:
- Enthusiasm for new technologies.
- Experience in creating requirements definitions for system implementations in operations or CS.
- Experience in system operation and maintenance, including incident response.
- Strong communication skills for collaborating with multiple stakeholders.
PayPay offers:
- Opportunity to work with cutting-edge generative AI technology.
- Involvement in the project from the initial stages.
- Comprehensive involvement from upstream (planning and design) to downstream (operation and maintenance).
- Building a new customer support platform with AI.
PayPay
PayPay is a Japanese fintech company established in 2018, boasting over 65 million users. With a diverse team comprising members from approximately 50 countries and regions, PayPay aims to create an unprecedented future, fostering a "Day 1" mindset to revolutionize cashless payments and financial life platforms in Japan. It cultivates a culture of proactive problem-solving and collaborative innovation to deliver unparalleled value.