Technical Assistance Center Representative

Job Description

Interactive Brokers is seeking a Technical Assistance Center Representative for its Mumbai office. This role involves providing technical and functional support for the Interactive Brokers Trader Workstation. The candidate will assist customers with inquiries related to software products and act as a liaison between internal teams and customers to ensure effective resolution of issues.

The role involves:

• Providing technical and functional support for the Interactive Brokers Trader Workstation via phone, chat, and email.
• Assisting with connectivity, network testing, Java configuration, and security protocols.
• Managing problems, with a focus on wide-scale technical issues.
• Acting as a liaison between internal teams and customers.

Requirements:

• 2 years experience in Windows/Mac software and hardware support, connectivity support, Java familiarity
• Networking and general technical knowledge to troubleshoot issues related to trading client programs.
• Self-confidence, good communication skills, flexibility, and the ability to work independently in a team-oriented environment.
• Fluency in English.
• Bachelors in Information Technology (B.Tech, BE or MCA) or equivalent.

Interactive Brokers offers:

• Competitive salary package
• Performance-based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company paid snacks.
• Hardship/shift allowance with company provided pickup & drop facility
• Attractive employee referral bonus.
• Frequent company sponsored team building events and outings.