ユーザー サポート業務推進担当/札幌センター勤務

Job Description

PayPay, a leading fintech company with over 69 million users, is seeking a dedicated User Support Operations Specialist to join their Sapporo Center. This role involves optimizing support operations for consumer-facing services.

The ideal candidate will play a crucial role in enhancing user experience by addressing and resolving complex issues escalated from the primary support channels. They will be responsible for knowledge management, data analysis, and proposing improvements to both processes and products. This position offers the opportunity to directly impact user satisfaction and contribute to the company's growth.

Responsibilities include:

• Handling escalations from consumer support, including determining user response strategies.
• Creating and managing knowledge base articles and workflows for new services and operations.
• Analyzing data and VOC to propose improvements to products and operations.
• Managing KPIs, analyzing performance, and implementing operational improvements.
• Collaborating with internal stakeholders and managing external vendors.

Requirements:

• Experience in customer support, hospitality, or retail management.
• Proven ability to analyze data, identify issues, and develop solutions.
• Proactive and self-motivated with a strong sense of ownership.

PayPay offers:

• A chance to make a direct impact on user experience.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.