ユーザーサポート業 務推進担当/札幌センター勤務

The role is at PayPay, a fintech company with over 65 million users. The company values innovation and collaboration, seeking individuals passionate about enhancing user experience and driving the adoption of cashless payments.

Role Involves:

• Handling escalations from the consumer support window.
• Crafting user response strategies.
• Managing knowledge related to flow and the latest service and operations offering.
• Collecting support related data, including compiling reports and analyzing findings.
• Developing plans to both better product offerings and improve existing processes.
• Handling contact center KPI management and analysis.
• Designing operations and responses processes.

Requirements:

• Experience in customer support.
• Solid analytical, problem-solving, and operational planning skills.
• Proactive and self-motivated approach.
• Ideally, experience in new business launches, process design, and vendor/staff management.
• Presentation skills for explaining improvement proposals.
• Contact center management experience is helpful.

What Role Offers:

• Opportunity to drive improvements in customer support.
• Direct reflection of efforts in user satisfaction and reduced inquiries.
• Comprehensive benefits including social insurance, retirement plan, and paid leave.