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Smartly is seeking a Customer Success Manager to take ownership of customer accounts, provide consultative advice, and drive customer engagement. The Customer Success Manager will be a crucial link between customers, Facebook, and Smartly's product development team. They will manage and nurture customer accounts through day-to-day communication and online marketing expertise.Responsibilities include:
- Managing and nurturing customer accounts.
- Working closely with customers to hone their online marketing strategy.
- Resolving advertiser issues.
- Taking ownership of growing and managing a target market.
- Developing expertise in the Smartly tool and Facebook advertising.
- Building and maintaining strong relationships with customers and Facebook.
- Collaborating with customers, Smartly Customer Success Managers, and the product development team.
- 3-5 years of account management experience in B2B SaaS or agencies.
- Experience in online marketing is preferred.
- Great communication skills.
- Fluency in English, Portuguese, and Spanish.
- Willingness to travel for meetings, conferences, and events.
- A seat in the cutting-edge, fast-paced online marketing industry.
- Opportunity to learn fast about growing and nurturing a target market.
- Experience managing customer relationships with large advertisers.
- Chance to scale the operations of an ambitious growth company.
Smartly
Smartly is an AI-powered advertising technology company transforming ad experiences for brands and consumers. Their advertising platform integrates media, creative, and intelligence, managing creative and media for over 700 brands globally. Recognized as a leader in Creative Advertising Technologies, Smartly manages billions in ad spend across major platforms like Facebook, Google, and TikTok, delivering tangible business outcomes. With a diverse team of over 750 employees representing more than 60 nationalities across 13 countries, Smartly fosters an inclusive and innovative environment.