Technical Client Support - German speaking (Hybrid working)

Interactive Brokers (IBKR) is seeking a Technical Client Support representative to join their London-based team. This role involves assisting clients with inquiries regarding trading offerings and acting as a liaison between internal teams and clients, ensuring effective resolution of technical and software issues. IBKR is known for its cutting-edge technology and client commitment. The ideal candidate should be analytical and possess problem-solving skills. IBKR offers a hybrid working model and is located in a City of London tower.

Responsibilities:

• Providing support to clients through phone, chats, and tickets.
• Technical and functional support for the Interactive Brokers’ platforms.
• Troubleshooting and support for Interactive Brokers’ web-based offerings.
• Problem management with a focus on wide-scale technical issues.

Requirements:

• Fluency in English and German is a must.
• Bachelor’s degree, preferred if in a technical field.
• 2+ years in client-facing support role.
• Experience working with Windows, and Mac, software support, connectivity support.
• Excellent verbal and written communication skills.
• Adaptable to a constantly changing technical environment.
• A genuine passion for solving technical problems.
• Experience with financial products and services is a plus.

The role offers:

• Career support and development.
• Salary commensurate with experience.
• Performance-based discretionary cash bonus scheme.
• Discretionary stock grant.
• Hybrid working model.
• Daily company subsidized lunch and healthy snack options (when working from the office).