Technical Client Support - Spanish or Italian speaking

Job Description

Interactive Brokers is seeking a Technical Client Support Specialist to join their team in Budapest. The successful candidate will provide technical and functional support to clients via phone, chat, and tickets, focusing on Interactive Brokers' platforms. They will be responsible for troubleshooting and supporting desktop, mobile, and web-based offerings, as well as managing and escalating wide-scale technical issues.

Responsibilities include:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements include:

• Fluency in English and Italian is a must. Any other European language is a plus.
• Bachelor’s degree, preferred if in a technical field.
• 2+ years in a client-facing support role
• 2+ years’ experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
• A genuine passion for solving technical problems
• Experience with financial products and services is a plus.

Interactive Brokers offers:

• Discretionary annual bonus (cash and stock)
• Private healthcare insurance
• Free recreational pass (AYCM XL package)
• Daily food allowance in the office
• Monthly BKK pass
• Hybrid way of working (2 days home office/week)
• Modern office in the heart of Budapest with free amenities
• Great atmosphere with friendly and exceptional colleagues and frequent company outings.