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Customer Success Manager at Bloomreach

Bloomreach is seeking a Customer Success Manager.
Remote
Hybrid
On-Site
Slovakia
USD 26,117
EUR 2,000 per month
Bloomreach is seeking a Customer Success Manager to join their expanding Customer Success team in Central Europe. This role involves helping top e-commerce businesses improve their performance and promoting a data-driven approach. You will work in one of Bloomreach's Central European offices (Bratislava / Brno) or remotely, becoming an integral part of the Client Services Team.

The role involves:
  • Building long-term relationships with clients.
  • Acting as a trusted advisor and industry expert.
  • Ensuring the Bloomreach platform delivers value to clients.
  • Educating clients on industry best practices.

Requirements:
  • Ideally 2+ years in online retail / e-commerce analytics, marketing, or similar.
  • Experience in an Account/ Planning / Strategic manager / CSM role is preferred.
  • Experience from SaaS companies is advantageous.
  • Ability to understand and apply analytical concepts.
  • Basic familiarity with online analytics, performance marketing, and related sectors.
  • Growth mindset and a strong will to learn.
  • Independence in day-to-day work.
  • Knowledge of e-commerce and current industry trends.
  • Working proficiency in English, with a bonus for French or Spanish.

Bloomreach offers:
  • A great deal of freedom and trust.
  • Flexible working hours.
  • Virtual-first work environment.
  • Opportunities for personal and leader development.
  • Employee Assistance Program and wellness resources.
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Bloomreach

Bloomreach delivers personalized customer experiences through its AI-powered platform. By unifying real-time customer and product data, Bloomreach enables businesses to optimize marketing, product discovery, content management, and conversational shopping. Serving over 1,400 global brands, Bloomreach's comprehensive solution helps businesses connect customers with relevant content and products, driving measurable growth across the entire customer journey. The company focuses on innovation, providing solutions that address complex business challenges through data-driven technology and AI.